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COVID-19

Coronavirus and Covid-19

At One Brown Cow we recognise the importance of protecting ourselves and trading safely during the global pandemic.

As a husband and wife team living in rural Hampshire we have had to temporarily close our shop in Amesbury to comply with the Government regulations but we are still continuing to fulfil orders placed via our web site from our own home. Orders are dispatched from our local village post office. To minimise our social contact we are dispatching every few days rahter than daily so some deliveries make take a little longer than normal.

We are not able to easily take phone orders during this time as the shop is closed but if you have any questions or enquiries there is an answerphone at the shop on 01980 626420 where messages can be left, it may be a day or two before we pick up your message and get back to you. Alternatively you can email us via our contact form on our contact page.

January Lock Down 3

During lock down 3 we have had to close our shop in Amesbury and suspend our click and collect service until further notice. Internet sales and order dispatches are being processed from home and may take a day or two longer than normal to dispatch due to the new restrictions.

November Lock Down 2

During lock down 2 we are operating a click and collect service from our shop in Amesbury with collections only on Saturday, Tuesday and Thursday from 10am - 1pm. Internet sales and order dispatches are happening as normal.

3rd July International Shipping Options Return

We have re-enabled our selected international shipping options for the countries we ship to. This includes the USA, Canada, Japan, Australis and New Zealand plus most of Europe. As before the maximum parcel size we will dispatch is up to 1kg and all goods are dispatched via Royal Mail using a tracked or signed service.

29th June Our High Street Shop is Open

We have now re-opened our high street shop and included some changes. We are limiting customers to one at a time. There is hand sanitiser available at the entrance. We may ask you to stand back while we wrap your purchases. We have less on display than before to make it easier to see and look at products without touching. Click and collect is still available for local customers. Most of all we hope you like the new look and we look forward to welcoming you back.

3rd June The Re-opening of our High Street Shop

As many of you know there are just two of us here running everything from IT to making the tea. We are happy to do all these things to keep our little company ticking along and the next big challenge is re-opening our high street shop in Amesbury.

Government guidance allows non-essential stores to open from the 15th June, however we have decide to take our time, redecorate the shop inside and out and make sure everything is nice and clean and up together before we reopen our doors.

At the time of writing we are anticipating a date towards the latter part of June for us to be ready to welcome back our shop customers. Keep an eye on social media, particularly Facebook (a follow is always appreciated) for more regular updates on our progress with the make-over and re-launch.

Our Amesbury click and collect service will be unaffected by our decorating plans.

27th May UK The Return of Our Click and Collect Service

As lock down restrictions have been eased we have reintroduced our click and collect service for customers who are able to visit our Amesbury shop. Local customers can now purchase online and collect their orders from our premises at 40 High Street, Amesbury.
Please see our terms and conditions page for full details.

this page was last revised 14/11/2020

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