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FAQs

Customer Services

Between the hours of 9am - 5pm we can assist with any enquiries you may have about you order on 01980 626420.

Why Register?

Although you can order from our site without registering, customers who do register an account with us have the benefit of being able to access their order details, see the status of orders placed and can access order tracking information. Registered users can also see the cost of shipping in their shopping basket while browsing our site if logged in.

un-registered customers will still receive notice of orders and an order reference number but will not be able to use the link in the order confirmation email to view order progress on-line. The cost of shipping is only show to un-registered users once your shipping details are entered at checkout.

Is My Desired Item in Stock?

We try to keep every item shown on our website in stock either in our High Street shop or at our warehouse. Occasionally during busy periods some items may still show as available when they have sold out. If this happens we will contact you as soon as possible. If you are planning to visit our shop you can always reserve items over the phone for collection later the same day or just to confirm you choosen item is still available before travelling.

Returns

please see our terms and conditions page for full details of how to request a return.

Do you Ship Overseas?

Due to the global virus pandemic and the resulting effects on, and delays to, delivery services we have decided that we need to limit our overseas shipping options for the foreseeable future and while we do still ship to a large number of overseas territories we have also capped shipping to a maximum of 1kg packed weight to the destinations we still ship to.

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