Customer Services

Between the hours of 9am - 5pm we can assist with any enquiries you may have about you order on 01980 626420.

Why Register?

Although you can order from our site without registering, customers who do register an account with us have the benefit of being able to access their order details, see the status of orders placed and can access order tracking information. Registered users can also see the cost of shipping in their shopping basket while browsing our site if logged in.

un-registered customers will still receive notice of orders and an order reference number but will not be able to use the link in the order confirmation email to view order progress on-line. The cost of shipping is only show to un-registered users once your shipping details are entered at checkout.

Is My Desired Item in Stock?

We try to keep every item shown on our website in stock either in our High Street shop or at our warehouse. Occasionally during busy periods some items may still show as available when they have sold out. If this happens we will contact you as soon as possible. If you are planning to visit our shop you can always reserve items over the phone for collection later the same day or just to confirm you choosen item is still available before travelling.

Returns

please see our terms and conditions page for full details of how to request a return.

Do you Ship Overseas?

We no longer offer International Delivery on any of our products. Recent years have seen a constant increase in the costs involved with shipping overseas and complications with customs especially for delivery in to Europe mean that it is no longer practical for us as such a small business to offer overseas shipping. We apologise for the inconvenience but recent experience has shown us that due to high shipping charges, customs fees and delays in deliver offering a limited overseas shipping service is not viable.